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ROI calculator

ROI calculator

Enter your team size, volume, handle time, and loaded cost to estimate hours saved, cost to serve, and payback. The model is conservative: it discounts theoretical savings and includes platform and model costs.

Scenario

Core systems connected, agents handling routine volume end to end.

Headcount on the process you are modelling.
Tickets, requests, cases, or documents per month.
Minutes a person spends per item today.
Salary, benefits, and overhead per productive hour.
Connectors, workflow design, change management.

Plans are quoted on request; this is your placeholder for the model, not a price.

Modelled monthly outcome

Hours saved / month

420

≈ 3 FTE

Net monthly benefit

$16,780

gross $23,100

Payback

0.9 mo

on implementation cost

Baseline hours / month
1,200
Baseline labour cost
$66,000
Volume deflected entirely
1,000
Volume assisted
3,000
Model cost (gateway)
$320
Platform fee (assumed)
$6,000
Cost per resolution, before
$17
Cost per resolution, after
$11
First-year net benefit
$186,360
First-year ROI
205%
Assumptions and formula

hours saved = (deflected volume × handle time) + (assisted volume × handle time × assist reduction), discounted by a realisation rate of 80% so the output is not the theoretical maximum.

Model cost is estimated at $0 per interaction. Productive capacity is 140 hours per person per month. Payback divides one-time implementation cost by net monthly benefit. Nothing here is a claimed customer result.

Measure it on real dataSee plans

Want these numbers measured instead of modelled?

A proof of value captures the baseline from your systems and reports the result in your own Observe workspace.

Run a proof of valueHow value is measured