Terms of Service

01The agreement

These Terms govern access to the Bhogar platform, our websites, and related support. By creating an account, accessing the platform, or signing an order form that references these Terms, you agree to them. If you are accepting on behalf of a company, you confirm you have authority to bind it.

Where a signed order form, master agreement, or Data Processing Agreement conflicts with these Terms, that negotiated document controls for the conflicting part only.

02Definitions

Platform

The Bhogar intelligence platform, including the portal, APIs, agents, workflows, knowledge and retrieval features, model gateway, and administrative tooling.

Customer Content

Data you connect, upload, or generate through the platform, including documents, records, prompts, conversations, and workflow artefacts.

Output

Material generated by the platform in response to Customer Content or a user instruction, including summaries, drafts, classifications, and actions taken by agents.

Users

Individuals your administrators authorise to use the platform under your company’s account.

Order Form

The document recording your plan, entitlements, term, and fees.

03Accounts, administrators, and users

• You are responsible for the accuracy of account information and for the acts and omissions of your Users.
• Your administrators control workspace membership, roles, module access, and which data sources are connected. Access decisions you configure are yours, not ours.
• Credentials must be kept confidential. Tell us promptly if you suspect unauthorised access, and we will assist with investigation.
• Users must be at least 16 and must not share individual accounts. Seat entitlements are per named user unless your Order Form says otherwise.

04Acceptable use

You agree not to use the platform to do any of the following, and not to permit your Users to.

• Break the law, infringe intellectual property, or violate the privacy rights of others.
• Connect data you do not have the right to process, or process special-category personal data without an appropriate legal basis and safeguards.
• Attempt to circumvent tenant isolation, permission checks, guardrails, rate limits, or quotas.
• Reverse engineer the platform, resell access, or benchmark it for publication without our written agreement.
• Generate material that harasses, defames, deceives about its origin, or produces content that is unlawful in the jurisdictions where you operate.
• Use Output as the sole basis for decisions with legal, medical, financial, or safety consequences without human review.
• Upload malicious code, or use the platform to probe or attack any system without documented authorisation.

We may suspend specific access to stop active harm, a security incident, or a legal violation. Where practical we notify you first, and we restore access once the cause is resolved.

05Ownership of content and output

• You own your Customer Content. We claim no ownership in it.
• You grant us a limited, non-exclusive licence to host, process, transmit, and display Customer Content solely to provide and support the platform, and to comply with law.
• As between you and us, you own Output generated for your company, subject to the terms of the model providers you configure and to the fact that similar Output may be produced for others.
• We own the platform, our software, documentation, and brand. Nothing here transfers those rights.
• If you send us feedback, we may use it to improve the platform without obligation. We will not identify you as its source without permission.

06The nature and limits of AI output

Language models are probabilistic. Output can be incomplete, outdated, or confidently wrong, even when retrieval is grounded in your own documents. This is a property of the technology, not a defect we can eliminate.

• You are responsible for reviewing Output before relying on it, and for configuring human approval on consequential workflow steps.
• Output is not legal, medical, financial, tax, or professional advice.
• Where a decision affects a person’s rights, entitlements, or employment, keep a human in the loop and keep the trace.
• Evaluation suites and guardrails reduce error rates and catch regressions; they do not guarantee correctness.

07Model providers and third-party services

The platform connects to systems and model providers you choose. When you configure your own provider credentials, your use of that provider is governed by your agreement with them, including their data handling and acceptable use terms. When you use a platform default provider, we contract for enterprise data handling terms and list the provider in our subprocessor documentation.

We are not responsible for third-party services themselves, but we will tell you when a change on their side affects you.

08Fees, usage, and taxes

• Fees, billing frequency, and entitlements are set in your Order Form. Published prices are starting points, not binding offers.
• Platform fees are payable in advance for the subscription term. Usage-based components, including model inference where we supply it, are billed in arrears.
• Invoices are due within 30 days unless your Order Form states otherwise. Overdue amounts may accrue interest at the lower of 1.5% per month or the maximum the law allows.
• Fees exclude taxes. Where we are required to collect tax, it is added to the invoice.
• Exceeding an entitlement does not silently terminate service; we will contact you to true up or upgrade.

09Term, termination, and what happens to your data

• The subscription runs for the term in your Order Form and renews as stated there. Either party may decline renewal with the notice period specified.
• Either party may terminate for material breach that is not cured within 30 days of written notice.
• We may suspend for non-payment after notice, and terminate if non-payment continues.
• On termination you can export Customer Content for 30 days. After that, we delete or anonymise it on our documented schedule, with backups ageing out on their own cycle.
• Prepaid fees for a terminated period are refunded pro rata where we terminate for convenience or you terminate for our uncured material breach.

10Confidentiality

Each party will protect the other’s confidential information with at least reasonable care, use it only for the purpose of this agreement, and disclose it only to people who need it and are bound by similar obligations. This does not cover information that is public, independently developed, or lawfully received from someone else. Compelled disclosures are permitted with prompt notice where legally possible.

11Warranties and disclaimers

• We warrant that we will provide the platform with reasonable skill and care, and in accordance with the service levels in your Order Form or our published commitments.
• You warrant that you have the rights necessary to connect the Customer Content you connect, and that your use complies with applicable law.

Except as expressly stated, the platform is provided “as is”. We disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement, and we do not warrant that Output will be accurate, complete, or uninterrupted. Nothing in this section limits rights that cannot be limited under applicable consumer or local law.

12Indemnification

• We will defend you against third-party claims that the platform, used as permitted, infringes their intellectual property, and pay resulting damages finally awarded. If needed we may modify the platform, procure rights, or terminate the affected part with a pro rata refund.
• You will defend us against third-party claims arising from Customer Content, your use of Output, or use of the platform in breach of these Terms.
• Each indemnity requires prompt notice, reasonable cooperation, and control of the defence by the indemnifying party.

13Limitation of liability

Neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, even if advised of the possibility. Each party’s total liability arising out of this agreement is capped at the fees paid or payable in the 12 months before the event giving rise to the claim.

These limits do not apply to a party’s indemnity obligations, breach of confidentiality, your obligation to pay fees, or liability that cannot be limited by law, including death or personal injury caused by negligence and fraud.

14Availability, support, and changes to the platform

Availability targets, support response times, and maintenance practices are described in our service level commitments and your Order Form. We improve the platform continuously; we will not materially reduce core functionality you rely on during a paid term without notice and a reasonable alternative.

Deprecations follow a published notice period with migration guidance, and appear in our changelog.

15Changes to these Terms

We may update these Terms to reflect changes in the platform or the law. For material changes we notify account administrators at least 30 days before they take effect. Continued use after that date constitutes acceptance. If a material change is unacceptable to you, you may terminate the affected subscription and receive a pro rata refund of prepaid fees.

16Governing law and disputes

The governing law and the venue or arbitration forum for disputes are stated in your Order Form. Where none is stated, the governing law is that of our place of incorporation, and each party consents to the exclusive jurisdiction of its courts. Before filing, the parties will attempt a good-faith resolution between senior representatives for 30 days.

17General

• Neither party may assign this agreement without consent, except to a successor in a merger or sale of substantially all assets.
• Neither party is liable for delay caused by events beyond reasonable control, provided it works to mitigate them.
• Notices to us go to our legal contact address; notices to you go to your administrator contacts.
• If a provision is unenforceable, the rest remains in force.
• Failure to enforce a provision is not a waiver of it.
• These Terms, together with your Order Form and any Data Processing Agreement, are the entire agreement on their subject matter.

18Contact

Questions about these Terms, or a request for the version applicable to your entity, go to legal@bhogar.ai. Your company’s administrator can also raise them through the platform.